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There’s a new face at the Dry Ridge Post Office.
Trish Moneyhon is the new postmaster of the Dry Ridge Post Office, she is a 26-year employee of the United States Postal Service, having previously worked at the Falmouth Post Office for 12 years as well as Foster more than 14 years.
Being a life-long Pendleton County resident, she is an active member in the Fairview Christian Church in Bracken County and has two daughters and four grandchildren. Along with her husband and daughter, she also operates a full-time tax business in Falmouth.
Moneyhon will be in charge of 15 other postal employees in the Dry Ridge location.
The Dry Ridge Post Office hosted a Customer Appreciation Day on Nov. 16 to say thank you to the customers and that the Dry Ridge Post Office values the community’s patronage.
Moneyhon will bring a fresh perspective to Dry Ridge.
“Customer service is the number one most important thing and is our top priority,” said Moneyhon. “That’s one thing I want the customers to know.”
Moneyhon has been in the community talking to different businesses about their postal needs since her first day at the Dry Ridge location back in late October.
One of the things that Moneyhon stressed to help Dry Ridge residents with their mailing solutions was to put tracking labels on a package.
“If I have a number (tracking number) then I can help them with their issue,” Moneyhon said.
Moneyhon enjoys people and not just in her professional career but in her personal life.
“I am a people person and I am in the people business,” said Moneyhon.
She assisted a customer who couldn’t lift a package that was left on her doorstep. Moneyhon is willing to go that extra mile to assist customers with their packaging needs.
“We want to change people’s perspective of the Dry Ridge Post Office,” Moneyhon said. “I want to inspire my carriers and clerks to have that positive attitude.”
When customers call with complaints Moneyhon said that she would investigate them and resolve the complaint.
She’s also stressing to her employees the importance of taking care of the customer.
“What it really boils down to is that you’re a customer and I’m a customer, so don’t do anything that we wouldn’t want done,” said Moneyhon.
“We will do everything we can to help that customer. We’re glad to serve you so we need to let our actions hold us to those,” she said.